Orders
An order is accepted when we issue written confirmation. Product appearance may vary slightly because many items are handmade or use natural materials. We may substitute an unavailable item with one of equal or greater value after notifying you where practical.
Prices and payment
Prices are shown in pounds sterling. VAT treatment will be stated at checkout or on your proposal. Ready-to-send orders must be paid before fulfilment unless invoice terms are agreed in writing.
Bespoke work
Bespoke proposals state quantities, specifications, timings and payment milestones. Production begins after written approval and receipt of the required deposit. Approved personalised goods cannot normally be cancelled.
Liability
Nothing excludes liability that cannot legally be excluded. Our total contractual liability is otherwise limited to the amount paid for the affected order. We are not responsible for indirect business loss.
Law
These terms are governed by the laws of England and Wales, whose courts have jurisdiction.